Amazon said Thursday that it has resolved an issue related to software code that caused thousands of shoppers to experience outages on its website for several hours.
The disruption that began around 2 p.m. ET has gradually diminished, and as of 8:16 p.m. ET, fewer than 650 people in the U.S. were reporting website problems, down from a peak of about 22,000, according to the trouble tracking website Downdetector.com.
“We apologize that some customers may have temporarily experienced issues while shopping. We have resolved the issue related to the deployment of our software code, and our website and app are now running smoothly,” an Amazon spokesperson said.
The website’s numbers are based on user-submitted reports, so the actual number of users affected may differ from what you see on Downdetector.
Users on social media reported failed checkouts, price fluctuations, app crashes, and inability to access order history or product pages.
Downdetector also recorded minor outages involving the company’s streaming service, Prime Video, and its cloud arm, Amazon Web Services.
The incident comes less than six months after the Seattle-based company suffered a major outage in October 2025. The outage caused global disruption and took thousands of apps, payment systems and workplaces offline for several hours.
Separately, some of Amazon’s data centers in the United Arab Emirates and Bahrain were damaged by drone attacks linked to the Middle East conflict earlier this week, disrupting cloud services. (Reporting by Anhata Rooprai in Bengaluru; Additional reporting by Jaspreet Singh in Bengaluru and Natalia Bueno Reboledo in Mexico City; Editing by Sumana Nandi and Sahar Muhamed)
