Dubai Roads and Transport Authority (RTA) announced the establishment of the Center for Institutional Preparedness and Sustainable Development and entered into a strategic partnership with the American Productivity & Quality Center (APQC), naming it as a founding member.
The agreement marks the official launch of APQC’s first-ever Performance Excellence Hub in the Middle East and North Africa (MENA).
The center’s primary mission is to strengthen RTA’s own people and business practices by standardizing internal operations and building an autonomous workforce with global best practices in architecture and performance management processes.
The center fosters collaboration across the organization through international benchmarking and best practice research. This approach validates performance and focuses on internal development to ensure RTA remains a world-class leader in process excellence.
RTA has indicated that future strategic integration with other world-leading research institutions will be identified at a later stage.
