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If you want to judge the quality of your work, choose the month of Ramadan. Because the quality of the experience is in the details. The more you master it, the more you will be able to make correct decisions. Anyone who works diligently during fasting, no matter how the working conditions change, sends a message confirming the sincerity of taking responsibility, and improvement is deepening responsibility and achievement, because Ramadan has its own character. The atmosphere changes, the content of the works and the behavior of visitors change, creating a deeper and calmer experience than in other seasons.
This month’s visitors won’t just be satisfied with the beautiful scenery and entertaining programs. He seeks an integrated experience that provides comfort, security, and organization befitting the spirit of the place and the privacy of the era. Therefore, success in Ramadan is not measured by the amount of momentum, but by the degree of discipline.
Discipline determines whether crowds become a burden to visitors or an organized and professionally managed experience. As the number of people and the pace of movement increases, organizing during peak hours becomes a key element: managing the flow of visitors, directing them in and out, directing resources to the busiest locations, and continuously improving operational efficiency from moment to moment.
These are not trivial operational details, but clear metrics that reflect the sector’s readiness and ability to deliver a stable experience under pressure.
Particularly in Ramadan, preparation shows itself in the details, not the slogans.
Day-to-day details such as the speed of response, clarity of instructions, cleanliness of facilities, punctuality of appointments, and smooth transportation leave a lasting impression. When it comes to general messages and resonant phrases, you won’t be able to persuade your visitors unless you see them applied in practice.
I believe that quality of service in the tourism sector, especially during Ramadan, means a “complete experience” from the moment a visitor arrives until his departure. It starts from the ease of arrival and transportation, through to the accommodation and associated comfort and services, to hospitality in the broadest sense, and to the quality of service in the tourist destination itself. Here, the role of service providers is integrated, from hotels to hospitality facilities, transport companies and tourism facilities. Each party represents a link in one integrated chain, and weaknesses in one link are immediately reflected in the overall experience.
I believe this statement will remain constructive as long as a model is not available to verify it.
In this connection, in addition to the many new hotels that opened in the medina during the trip, hotels also opened in the center of Mecca Al Mukarrama. This is part of the qualitative expansion of the hotel’s capacity, reflecting improved operational readiness and increased capacity around the Two Holy Mosques, offering visitors a variety of accommodation options to suit the intensity of the season.
In terms of Eid preparations, the opening of the resort stands out as a qualitative addition to the scene, as luxury hospitality enhances entertainment and accommodation options for families and visitors after the peak of the holy month, corroborating the continued development of the tourism product in line with successive seasons.
Stress management remains the most defining feature of Ramadan. At peak times, visitors not only experience the service, but also the tranquility of the entire system, the ability to cope with congestion without disruption, the ability to make quick decisions without disruption, and the continuity of the quality of service without deterioration.
These are all indicators of actual operational maturity and it is the responsibility of operators and regulators to integrate with relevant authorities. To ensure a smooth experience and protect its quality even in high-pressure moments.
Ramadan is a season of quality before it is a season of numbers, an opportunity for the tourism sector to prove that it can deliver a disciplined and comfortable experience even during the busiest times, and those who make Ramadan successful will prove that they are not preparing for one season, but are building operating standards that are reliable for all seasons.
If you want to judge the quality of your work, choose the month of Ramadan. Because this month, the quality of your experiences is in the details. The better these details are carried out, the more accurate the judgment will be. Those who achieve excellent performance while fasting send a message confirming their true sense of responsibility, and this excellence deepens their sense of responsibility and accomplishment, regardless of changes in working conditions. Ramadan has its own characteristics that change the atmosphere, change the nature of work, and change the behavior of visitors, making it a deeper and quieter experience than other seasons.
This month, visitors will not be satisfied with beautiful scenery and fun programs. They want a complete experience that provides comfort, security, and organization befitting the spirit of the place and the uniqueness of its time. Therefore, the success of Ramadan is not measured by the size of the crowd, but by the degree of discipline.
Discipline determines whether crowds become a burden to visitors or a professionally managed and organized experience. As the number of people and activity increases, peak management becomes a key element: managing the flow of visitors, directing them in and out, distributing resources to the busiest points, and continuously improving operational efficiency.
These are not trivial operational details, but clear metrics that reflect the sector’s readiness and ability to deliver a stable experience under pressure.
Especially in Ramadan, readiness is in the details, not slogans.
Day-to-day details such as speed of response, clarity of instructions, cleanliness of equipment, punctuality, and smooth movement leave a lasting impression. Generic messages and catchy phrases won’t persuade visitors unless they’re actually implemented.
I believe that quality of service in the tourism sector, especially during Ramadan, means a “complete experience” for visitors from the moment they arrive until they leave. It starts from the ease of access and transportation, to accommodation and its associated comfort and services, to hospitality in a broader sense, and to the quality of service in the tourist destination itself. Here, the roles of service providers, from hotels to hospitality venues, transportation companies and tourism facilities, are integrated, with each party representing a link in a single overarching chain, where weaknesses in one link are immediately reflected in the overall experience.
I think this claim will remain theoretical unless there is a model that realizes it.
In this context, the opening of a hotel in the center of Makkah, as well as the opening of several new hotels in the Medina during the Hajj period, reflects a qualitative expansion of the hotel’s capacity, indicating its readiness for operation and increasing capacity around the Holy Mosque, keeping pace with the intensity of the season and offering visitors a diverse range of accommodation options.
When it comes to Eid preparations, the opening of resorts stands out as a qualitative addition to the scene. Luxury hospitality will enhance recreational and accommodation options for families and visitors after the peak of the holy month and ensure the continued development of the tourism product for a successful season.
Dealing with pressure remains the most distinctive aspect of the Ramadan season. At peak times, visitors not only test the service, but also evaluate the overall quietness of the system, its ability to handle crowds without disruption, its ability to make quick decisions without disruption, and its ability to maintain service quality without deterioration.
These are all indicators of true operational maturity, and it is the responsibility of operational and organizing bodies to work collaboratively with relevant authorities to ensure the smoothness of the experience and protect its quality even in moments of pressure.
Before it is a season of numbers, Ramadan is a season of quality, and an opportunity for the tourism sector to prove that it can deliver a disciplined and comfortable experience even during the busiest period. Those who have a successful Ramadan demonstrate that they are not preparing for just one season, but are building operating standards that are reliable for all seasons.
